Frequently Asked Questions
How does the subscription program work?
1. Select “Subscribe and Save” on the product page for eligible SKU’s
2. Select the replenishment schedule (or frequency?) that works for you like 1, 2, or 3 month frequencies.
3. Manage, adjust, and cancel your subscriptions at any time by logging into your account.
In advance of each delivery, we will send you a reminder email 5 days prior to your next billing date, please make any updates to your subscription prior to the billing date or we may be unable to adjust your order.
4. The perks of planning ahead: you’ll receive 10% off your order with each subscription & 30 additional Sylook Paris™ Insider points for every 3rd order!
What are the perks of subscribing?
You will receive 10% off your subscription order. Sylook Paris™ Insiders will receive 30 points for every 3 subscription orders.
Can I return / exchange my subscription order?
Yes, of course! You can return your subscription product, just like any other order. Visit our Returns Portal or contact us to initiate a return.
Service for international customers in the future. Stay tuned for updates!
Which products are included in the subscription option?
Most products are eligible for recurring subscription. Custom sets, gift sets, makeup brushes, lifestyle items, limited edition shades and minis are excluded from this program.
How do I change, skip or cancel my subscription order?
Log into your account on the My Account page and click “Manage Subscription.”
Here you will be able to update:
Change shipping address;
Change billing address;
Change next charge date;
Change frequency of the delivery schedule;
Skip shipment;
Update quantity;
Add product;
Edit payment method;
Cancel subscription;
Re-activate subscription;
If you need additional assistance please contact us.